Terms of service

Effective Date: June 9, 2025
Last Updated: June 9, 2025

Welcome to Nexso! These Terms and Conditions govern your use of our website, services, and purchases. By accessing or using nexso.ae, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, our Privacy Policy, and our Return & Refund Policy.

2. Eligibility

You must be at least 18 years old or have the consent of a parent/guardian to use Nexso and make purchases.

3. Account Registration

To access certain features, you may need to create an account:

  • You agree to provide accurate and complete information.

  • You are responsible for maintaining the confidentiality of your login details.

  • Nexso reserves the right to suspend or terminate accounts that violate our terms or misuse our platform.

4. Products and Pricing

  • All product listings, descriptions, and prices are subject to change without notice.

  • We make every effort to display accurate information but do not warrant that product descriptions or prices are error-free.

  • Prices are listed in AED (United Arab Emirates Dirham) and may include applicable VAT.

5. Order Acceptance

  • Your order is an offer to purchase; order confirmation does not guarantee acceptance.

  • Nexso reserves the right to cancel or refuse any order at our sole discretion.

  • You will be notified if your order is cancelled or cannot be processed.

6. Payment

We accept various secure payment methods, including:

  • Credit/Debit Cards

  • Cash on Delivery (COD)

  • Nexso Wallet

All payments are subject to verification and authorization.

7. Shipping and Delivery

  • Delivery timelines are estimates and may vary due to external factors.

  • Shipping charges, if applicable, will be shown at checkout.

  • Please review our Shipping Policy for full details.

8. Returns and Refunds

Returns are subject to our Return & Refund Policy. You must request a return within 7 days of receiving your order. Approved refunds will be processed based on your original payment method.

9. Prohibited Use

You agree not to:

  • Use our site for any unlawful purpose.

  • Interfere with the site's operation or security.

  • Copy, distribute, or exploit any part of the website without written permission.

10. Intellectual Property

All content on Nexso, including logos, graphics, images, and software, is the property of Nexso or its licensors. You may not use, reproduce, or distribute any content without authorization.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Nexso is not liable for any indirect, incidental, or consequential damages.

  • Our total liability for any claim is limited to the amount paid for the product in question.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date.

14. Contact Us

If you have any questions or concerns about these Terms:

📧 Email: support@nexso.ae
📞 Phone: +971 43882585
🕘 Working Hours: 9:00 AM – 6:00 PM (UAE Time), Sunday to Thursday

By using Nexso, you agree to these terms. Thank you for shopping with us!