Popular Questions

• Where does Nexso deliver?

  +
  We deliver across the UAE directly from our local warehouse and fulfillment center.

• How long does delivery take?

  +
  Our standard delivery time is 2–3 business days across the UAE.

• Do you offer same-day or express delivery?

  +
  Yes, express and same-day delivery options are available in selected areas.

• How can I track my order?

  +
  Once your order is placed, you’ll receive a tracking number via email to monitor your shipment.

• Are Nexso products original and high-quality?

  +
  Absolutely. All products are sourced from top-quality and verified manufacturers.

• Do you offer warranty or replacement for defective items?

  +
  Yes, every Nexso product comes with a warranty and replacement guarantee.

• What payment methods do you accept?

  +
  We accept all major payment methods, including online payment, Tabby, and Tamara.

• Is Cash on Delivery available in the UAE?

  +
  Yes, Cash on Delivery (COD) is available for all UAE orders.

• What is your return or refund policy?

  +
  We offer a 14-day return or refund policy from the date of delivery.

• How can I request a return or exchange?

  +
  You can request a return or exchange through our website or by emailing support@nexso.ae.

• Where is Nexso based?

  +
  We are proudly UAE-based, serving customers across the country.

• Do you have a physical store?

  +
  Not at the moment — Nexso is an online-first brand, ensuring convenient and fast shopping.

• How can I contact customer support?

  +
  You can reach us anytime at support@nexso.ae.