Privacy policy

Effective Date: June 9, 2025
Last Updated: June 9, 2025

At Nexso, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (handled securely via third-party processors)

b. Technical Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on site

  • Cookies and tracking technologies

2. How We Use Your Information

Your data is used to:

  • Process and deliver orders

  • Communicate order updates and promotions

  • Improve website performance and user experience

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Trusted service providers (e.g., payment gateways, shipping partners)

  • Legal authorities, when required by law or to protect our rights

  • Marketing partners, only with your explicit consent

4. Cookies and Tracking

We use cookies to enhance your browsing experience and for analytics. You can control cookie preferences via your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Regular malware scanning

Despite our efforts, no method of online transmission is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Opt out of marketing communications

To exercise these rights, contact us at privacy@nexso.ae.

7. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third parties.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date clearly stated.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data:

📧 Email: support@nexso.ae
📞 Phone: +971 43882585
🕘 Hours: 9:00 AM – 6:00 PM (UAE Time), Sunday to Thursday

Nexso is committed to safeguarding your privacy and ensuring a transparent, secure shopping experience.